Custom designs and custom made pieces involve a lot of work so Scorched has created this information detailing the steps involved and what you can expect when you engage with us for a custom-made piece:
1. The Brief
Following your initial enquiry, we will contact you to ascertain exactly what you’re looking for. A detailed brief means that you will end up with a beautiful item that meets, if not, exceeds your expectations.
We will create a quotation for your custom designs, which is based on the time it will take to produce the artwork, cost of materials involved, time to produce the piece and postage and packaging. The quotation will be sent to you by email. The quotation will also include estimated time to produce and despatch your order.
You are under no obligation to accept the quotation.
By agreeing to the quotation, you will have entered a contract with us. If you wish to cancel the order, you may be subject to artwork fees for any work already carried out in the next step that has been completed up to the time you express your wish to cancel.
3. Initial Concept
We will get to work creating artwork based on your brief. Once completed, we will send this to you by email. You will be asked to approve the artwork by return email. This approval notice forms the next step of our contract. Once you have signed off the artwork, any additional amendments, revisions or cancellations will incur further cost to the client.
Once you have approved the artwork, we will raise an invoice for the costs detailed in your previous quotation. All invoices raised are immediately payable from the date of issue.
As soon as we have received cleared funds against your invoice, we will go into production. You will be notified when your piece is ready for despatch.
6. Refunds & Exchanges
We are unable to exchange custom-made pieces for other items in our store. Refunds will only be considered if the item is damaged during transit or if there has been an error or omission by us. Please see our Refund Policy for further information.